Shipments and returns
We know your order is important, that's why we will process and ship it within 24 hours after receiving it (Business Days).
Packages are shipped according to your selection during the checkout process. We will update your order and provide you with a tracking number.
Returns of unused merchandise are accepted, please contact us before shipping back your order; we will instruct you as how to do it. If you made a mistake on the reference and need to change it for a different one, we will offset restocking charges, otherwise, restocking charges apply.
Here is a detail on the restocking fees:
Regular V-belts: 15%
Banded belts or special order belts: 25%
Timing belts: 30%
UPS SERVICE ALERT
(Last update 05/10/2021) Notification from UPS to customers across the US
Suspension of Service guarantee
"Effective March 26,2020 and until further notice, we have suspended the UPS Service Guarantee (also referred to as the UPS Money Back Guarantee) for all shipments from any origin point to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.
Effective April 5, 2021 the UPS Service Guarantee was reinstated only for UPS Next Day Services (ups Next day early, Ups next day and UPS next day Air Saver) and ups Worldwide Express Services ( UPS Worldwide Express NA1, UPS Worldwide Express Plus, UPS Worldwide express, UPS Worldwide Express Saver, UPS Worldwide Saver, UPS Worldwide Saver, UPS Worldwide Express Freight midday and UPS Worldwide Express Freight). Note: until further notice, the guaranteed delivery time for UPS Next Day Air Saver deliveries have been extended to end-of-day (11:59pm on the guaranteed day of delivery).
The Service Guarantee remain suspended for all other UPS shipments not specified in the above sections, from any origin to any destination.."
Conclusions from GPR
The Second Day and Third day services are affected by this so we advise customers to take this in consideration when choosing those services.
We will inform immediately of any change by UPS on their shipping policies.
MAY 21, 2021